COLORADO HOMEFINDER PRIVACY STATEMENT
This privacy statement covers the Web site WWW.COHOMEFINDER.COM. Because this
Web site wants to demonstrate its commitment to our users' privacy, it has agreed
to disclose its information practices and have its privacy practices reviewed
for compliance by TRUSTe.
1. What personally identifiable information Colorado HomeFinder collects.
2. How Colorado HomeFinder uses the information.
3. What choices are available to users regarding collection, use and distribution
of the information.
4. What types of security procedures are in place to protect the loss, misuse
or alteration of information under Colorado HomeFinder control.
5. How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should first
contact Client Care at (303) 543-3083 or click here to contact
us.
Information Collection and Use
Information Collection
Colorado HomeFinder is the sole owner of the information collected on the site
www.COhomefinder.com. Colorado HomeFinder collects information from our users
at several different points on our Web site.
Registration
In order to use this Web site, a user must first complete the registration form.
During registration a user is required to give contact information (such as
first name and email address). We use this information to contact the user about
services on our site for which he has expressed interest, such as sending new
listings as part of the Automated HomeAlert system. It is optional for the user
to provide real estate related information (such as relocation plans and search
criteria), and unique identifiers (such as, username and password), but encouraged
so we can provide a more personalized experience on our site and the most effective
real estate services.
Information Use
Profile
We store information that we collect through cookies, log files, clear gifs,
and/or third parties to create a profile of our users. A profile is stored information
that we keep on individual users that details their viewing preferences. Consequently,
collected information is tied to the user's personally identifiable information
to improve the content of the site for the user. This profile is used to tailor
a user's visit to our Web site and to direct pertinent real estate information
to them. We do not share personal profiles with any other third parties.
Personal profiles can only be only be accessed by designated Colorado HomeFinder
employees and REALTORS.
Cookies
A cookie is a piece of data stored on the user's computer tied to information
about the user. We use both session ID cookies and persistent cookies. For the
session ID cookie, once users close the browser, the cookie simply terminates.
A persistent cookie is a small text file stored on the user's hard drive for
an extended period of time. Persistent cookies can be removed by following Internet
browser help file directions.
By setting a cookie on our site, users do not have to log in a password more
than once, thereby saving time while on our site. If users reject the cookie,
they may still use our site. Persistent cookies enable us to track and target
the interests of our users to enhance the experience on our site. See the "Profile"
section.
No Third Party Advertising
No third party advertisers are allowed on the Web site www.COhomefinder.com,
nor does Colorado HomeFinder share any personal profile information of its users
with any third party advertiser.
Log Files
Like most standard Web site servers we use log files. This includes internet
protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit
pages, platform type, date/time stamp, and number of clicks to analyze trends,
administer the site, track user's movement in the aggregate, and gather broad
demographic information for aggregate use. IP addresses, etc. are not linked
to personally identifiable information. IP addresses are tied to personally
identifiable information to enable and enhance our Web-based service. We use
a custom tracking utility that uses log files to analyze use of the site and
serve our clients.
Communications from the Site
Market Updates and New Listings
The Automated HomeAlert system emails users when new listings that match a user's
search criteria are posted on the Multiple Listing Service in their search area.
Services and Market Updates
We send all new members a welcoming email to explain the services provided by
Colorado HomeFinder. Established members will occasionally receive information
about our services, market updates, home buying or selling tips, and a newsletter.
Out of respect for the privacy of our users we present the option to not receive
these types of communications. Please see the Choice and Opt-out sections.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information
such as email address. Out of respect for our users privacy we provide a way
to opt-out of these communications. Please see the Choice and Opt-out sections.
Colorado HomeFinder Client Care
Our Client Care team communicates with users on a regular basis to provide requested
services and in regards to issues relating to their account we reply via email
or phone, in accordance with the users wishes.
Colorado HomeFinder REALTORS
We partner with REALTORS that serve specific geographic markets to provide real
estate services to Colorado HomeFinder users that expressly request the services
of a REALTOR. When the user requests these particular services, the appropriate
Colorado HomeFinder REALTOR receives the user's name, contact information, and
home search criteria in order to provide real estate services to the user.
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement.
For instance, if our service is temporarily suspended for maintenance we might
send users an email. Generally, users may not opt-out of these communications,
though they can deactivate their account. However, these communications are
not promotional in nature.
Business Transitions
In the event Colorado HomeFinder goes through a business transition, such as
a merger, being acquired by another company, or selling a portion of its assets,
users' personal information will, in most instances, be part of the assets transferred.
Choice/Opt-out
Users who no longer wish to receive Automated HomeAlert emails, our newsletter
and/or general communications may opt-out of receiving these communications
by clicking here to contact
us. The user may also contact us by phone at (303) 543-3083 or mail at 4770 Baseline Road, Suite 200, Boulder,
CO 80303 to opt-out.
Links
This Web site contains links to other sites. Please be aware that we, Colorado
HomeFinder is not responsible for the privacy practices of such other sites.
We encourage our users to be aware when they leave our site and to read the
privacy statements of each and every Web site that collects personally identifiable
information. This privacy statement applies solely to information collected
by this Web site.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests.
Participation in these surveys or contests is completely voluntary and the user
therefore has a choice whether or not to disclose this information. The requested
information typically includes contact information (such as name and shipping
address), and demographic information (such as zip code). Contact information
will be used to notify the winners and award prizes. Anonymous survey information
will be used for purposes of monitoring or improving the use and satisfaction
of this site. Users' personally identifiable information is not shared with
third parties unless we give prior notice and choice. Though we may use an intermediary
to conduct these surveys or contests, they may not use users' personally identifiable
information for any secondary purposes.
Tell-A-Friend
If a user elects to use our referral service for informing a friend about our
site, we ask them for the friend's name and email address. Colorado HomeFinder
will automatically send the friend a one-time email inviting them to visit the
site. Colorado HomeFinder stores this information for the sole purpose of sending
this one-time email and tracking the success of our referral program. The friend
may contact Colorado HomeFinder to request the
removal of this information from our database.
Security
This Web site takes every precaution to protect our users' information. When
users submit information via the Web site, their information is protected both
online and off-line.
The information that a user provides when registering on www.COhomefinder.com
is stored in our secure database that is only accessible by designated Colorado
HomeFinder employees.
Not only do we protect user-information online, we also do everything in our
power to protect user information off-line. All of our users' information is
restricted in our offices. Only employees who need the information to perform
a specific job (for example, our customer service representatives) are granted
access to personally identifiable information. Furthermore, ALL employees are
kept up-to-date on our security and privacy practices. Every quarter, as well
as any time new policies are added, our employees are notified and/or reminded
about the importance we place on privacy, and what they can do to ensure our
users' information is protected. Finally, the servers that store personally
identifiable information are in a secure environment in a locked facility.
If users have any questions about the security at our Web site, users can call us at (303) 543-3083 or
click here to contact
us.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as phone, email
or postal address), or if a user no longer desires our service, we provide a
way to correct, update or delete/deactivate users' personally identifiable information.
This can be done at the "Update Profile" page, or by contacting Client
Care at (303) 543-3083.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this
privacy statement, the homepage, and other places we deem appropriate so our
users are always aware of what information we collect, how we use it, and under
what circumstances, if any, we disclose it.
If, however, we are going to use users' personally identifiable information
in a manner different from that stated at the time of collection, we will notify
users via email.
Contact Information
If users have any questions or suggestions regarding our privacy policy, please
contact us at:
Phone: (303) 543-3083
Fax: (303) 499-1755
Postal Address: 4770 Baseline Road, Suite 200 Boulder, CO 80303
Web site URL: www.COhomefinder.com
Security Officer: Anthony Francavilla, Chief Technology Officer
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We're a local Colorado company with 17 offices across the state and headquarters at 4770 Baseline Road, Suite 200 Boulder, CO 80303 © 2005, Colorado HomeFinder, All Rights Reserved |
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